— Warranty Information —

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Chesney’s Warranty Information

Your new Chesney’s stove, electric stove, gas fire or electric stove product is provided with a One Year Warranty. Some products carry an extended warranty of up to 5 years and details of this are shown in your Instruction Manual or available from your Chesney’s stockist. In the event of a warranty claim please contact your original Chesney’s supplier. The warranty will exclude all naturally wearing components which are referred to as ‘consumables’.

These consumables are items such as rope seals, glass, fire bricks and other insulated parts made from Vermiculite, grates made from steel, vermiculite or cast iron, log retainers, baffles made from steel or vermiculite, ceramic fuel effects such as coals or logs, thermocouples and oxypilots. Incorrect usage and/or the use of unauthorised fuels will invalidate the warranty.

The warranty is only valid if the appliance has been installed by a registered competent person, compliantly and in full accordance with our instructions and has been registered with us either via our website or the Warranty Registration Card provided. Further to this, the warranty is subject to the appliance being serviced within 12 months of installation by a registered qualified engineer. In the case of extended warranty products the above will also apply and in addition to this is subject to completion of annual services thereafter and the replacement of serviceable consumables as necessary.

For full warranty details please refer to Warranty Information and our Terms & Conditions of Sale



Another grey Feb day- don’t let the #greys get you down! Just think where you could be in a few… instagram.com/p/BfbDK1jjQ6B/


It has been such a busy #monday here at Chesneys! Hope you all have a lovely warm evening! #mondayMotivation… twitter.com/i/web/status/9…

Mr Birge Lunke
Mr Birge Lunke

“A great purchasing experience! I have searched the world for a fireplace basket with dogs and was very happy to stumble upon Chesney's on the web. Your collection was extensive and very tasteful, and when calling your London office the service was excellent...”

Bespoke Fire & Flue Services
Bespoke Fire & Flue Services

The Bespoke Fire & Flue Services is a friendly family run business based in North London.

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